Has my order shipped? / Can I track my order?
When available, tracking information is usually provided within 24 hours of shipment. This will be available on the order page linked from your order confirmation email.
My order never arrived?
If you have received a tracking number and your order never arrived in accordance to the shipping carrier's estimated delivery date, please contact us at and we will assist you in locating your order.
If you have not received a tracking number:
Has it been 15 business days since your order was confirmed?
NO : Please wait the 15 business day period prior to contacting us.
YES : Please contact us at
An item is missing from my order?
Most of our products are shipped from a central warehouse. However, there are times that orders contain products that are shipped from multiple warehouses.
If you believe that an item is missing from your shipment:
- Please verify that the missing item is identified on the receipt located inside the shipping box. Please note, only items shipped are printed on the packing list. If an item you ordered is not in stock, we will notify you via email about the backorder. You may choose to wait for that item or be credited for it.
- If you believe that we shipped an item and a product is missing, please contact us immediately at .
I received a product with missing parts
If you have received a product with missing parts, please contact us immediately at . Please also see our Return Policy.
I received the wrong product
If you have received the wrong product, please contact us immediately at . Please also see our Return Policy.